The service model for our learning disability
day services was temporarily changed in response to the COVID-19
pandemic. This consultation asked people’s views on our plans
to make the new service model our permanent way of working.
Our day services are
provided at: Beeching Park; Hookstead; Linden Court; and St
Nicholas.
Client and staff safety were the main drivers
for the changes to our service model. What we’ve found though
is that the new way of working appears to offer better outcomes for
clients. In particular, the smaller support bubbles allow client
interactions to be more meaningful and person-centred. This has
been a consistently strong message from colleagues, clients,
parents and carers.
We think that moving to this model permanently
would provide more flexibility, deliver better outcomes for
clients, and allow us to respond to the ongoing challenges
presented by COVID-19.
This report brings together what people have
told us across both stages of the consultation. The feedback shared
with our advocacy provider isn’t included here and is instead
covered in two separate reports which will be shared with
Members.
The Lead Member for Adult Social Care &
Health will consider our recommendations, the consultation results
and the Equality Impact Assessment on 21 September 2021. If Lead
Member approves our plans, we would review the new way of working
after around six months. This would mean asking for feedback from
clients and parents/carers in March 2022.
The consultation took part in two stages. This
gave us time to respond to questions and amend our plans if
needed.
Stage one ran for two weeks from 21 June to 2
July. A similar approach was used across the three surveys for
clients, parent/carers, and stakeholders, although there were some
small changes to the client survey to make it easy read.
People could take part in a variety ways:
·
Clients:
We
held facilitated meetings in the support bubbles to help people
fill in the survey. People could also share their feedback with our
advocacy provider or other staff members.
·
Parents/carers:
We
held virtual meetings, offered phone calls and 1-2-1 drop-in
meetings and made the survey available online.
·
Stakeholders:
We
emailed stakeholders a link to the online survey.
The survey for stage two was developed in
response to the feedback and issues that came up in stage one.
Similar topics were covered across the different audiences. When we
sent people their survey we also provided a summary of the results
from stage one and frequently asked questions.
One of the day services also ran group
discussions and our advocacy provider was available again to speak
to clients.
155 responses were received in stage one of
the consultation. The majority of these were client surveys with
128 responses. Parents mostly took part through emails and
conversations, although a few surveys were received.
195 responses were received in stage two (this
doesn’t include the group discussions). Clients were the
largest group again with 119 responses. There was also a good
response to the parent survey, with 68 taking part, and a small
increase to stakeholder responses (up from 2 in stage one to 8 this
time round).
Across all three groups, most people are
supportive of making the COVID-19 temporary way of working our
permanent service model. The majority like the support bubbles and
many respondents made positive comments about their day service and
the sessions. The main issue raised with the support bubbles is not
being able to see their friends who are in a different support
bubble.
Most people are happy with the length of the
sessions and the start times. For the morning and afternoon
sessions there were more mixed views on people’s preferred
end time. A small number of parent/carers said the session times
impacted on their ability to work.
Views on the twilight sessions were more mixed
for clients. Quite a few hadn’t been to a twilight session
and some people are unwilling to even try them. Transport was the
top answer for things that would make it easier for them to attend.
There were lots of ideas shared for social events at the twilight
sessions.
A lot of the respondents haven’t
attended a community session, which reflects our limited ability to
run them during the pandemic. There is some uncertainty about these
sessions from clients and whether they will like them. The biggest
issue raised about these sessions is around transport and people
said improving this would make it easier for them to take part. The
other barriers are cost and accessibility, although COVID-19 was
also mentioned.
A reasonable number of clients would be happy
to pay a bit more for community sessions. The biggest group of
clients and parents/carers were willing to pay £4 plus on
average, but there were also a good proportion who chose smaller
amounts. The main things that parents/carers would be willing to
spend more on is pub/refreshment trips, nature-related activities,
and games/sports.
There were also lots of ideas shared about the
sort of activities that people would like to take part in at the
day services and at the community sessions.
The summary focuses on themes mentioned by a
reasonable number of people. For detailed themes covered across all
comments please see appendix 2.
·
How happy they
are with our plans: Two thirds of
respondents are ‘very happy’ or ‘happy’
with our proposals, while only 7% are ‘unhappy’ or
‘very unhappy’ with them. The remainder either chose a
neutral option or didn’t answer.
·
What they like
about our plans: People said they
liked the support bubbles (94 clients), the twilight sessions (45
clients) and the community sessions (21 clients). Although quite a
few people hadn’t been to a community (37 clients) or
twilight session (22 clients). They said that the plans would help
people to stay together (25 clients), have the freedom to choose
what to do (18 clients), and help people to feel safe (16
clients).
·
What they are
worried about: People are
worried about missing their friends (15 clients) and not being able
to see their friends (10 clients). Some people are worried about
the timing of the twilight sessions (10 clients) and others say
they are unwilling to take part in community sessions (7
clients).
·
What we could do
differently: The majority of
the comments focused on specific activities they would like to take
part in, either in the community (34 clients) or at day services
(27 clients). The next biggest comment theme was people who said
nothing needed to change (13 clients).
The summary focuses on themes mentioned by a
reasonable number of people. For detailed themes covered across all
comments please see appendix 5.
·
Length of the
sessions:The majority of
respondents are happy with the current length of the sessions, with
71% of clients saying that they like the sessions being three
hours, 61 out of 68 parents/carers and 6 out of 8 stakeholders
saying they are ‘about right’.
·
Start and end
time for the sessions: The current
start and end times for the sessions are broadly favoured by the
majority of respondents. Just over three quarters of clients like
the current start/end times for the morning and afternoon sessions.
Views are more mixed for the twilight sessions, but this seems to
be more a reflection of people’s views of the session than
wanting a different time. The majority of parents/carers who
answered the question prefer the current start times for morning
and afternoon sessions and the current start/end time for twilight
sessions. The picture is more mixed for morning/afternoon end
times, but slightly more people prefer the current end time.
Stakeholders either agree that the current start/end times are
about right or are neutral.
·
Taking part in
community sessions: Less than 20% of
clients say they have taken part in community sessions. There
weren’t any strong themes in terms of what stops people
taking part. The top answer for what would make it easier was
improving transport (15 clients, 7 parents/carers, and 3
stakeholders).
·
Paying for
community sessions: There are mixed
views on whether people are willing to pay a bit more for community
sessions, with only 40% of clients saying ‘yes’. We
asked both clients and parents/carers how much more they would be
willing to pay for community sessions and again the picture was
mixed. While a good proportion were willing to pay £4 plus
(33% of clients and 21 parents/carers) there were a few people who
chose a variety of lower amounts (15% of clients and 22
parents/carers went for amounts below £4).
·
Attending
twilight sessions: The top
suggestion for making it easier to attend was transport (21
clients). Suggestions for social activities included sports and
games (24 clients, 12 parents/carers, and 3 stakeholders); films
and entertainment (21 clients, 13 parents/carers and 1
stakeholder); taking part in performances (19 clients and 11
parent/carers); and refreshments (18 clients, 10 parents/carers and
2 stakeholders).
·
Transport to day
services: Some people said
transport has not yet restarted for the person they care for (10
parents/carers). The main comment was that transport is currently
limited (5 parents/carers).
·
Any further
comments: The top comments
were positive comments about day services (15 clients and 10
parents/carers) or about the day sessions (14 clients).
[Please note that the original survey included
easy read pictures.]
Q1) Please tick this box if you are filling
in the questionnaire on behalf of someone else:
I am filling in this survey on behalf of
someone else
Q2) Which day service do you attend?
Beeching
Park
Hookstead
Linden
Court
St Nicholas
Q3) How happy are you with our plans for
learning disability day services?
Very happy
Happy
Neither happy nor unhappy
Unhappy
Very unhappy
Q4) What do you like about our plans?
Q5) What are you worried about?
Q6) What could we do differently?
Q1) Which day service does your family
member, or the person you care for, attend?
Beeching Park
Hookstead
Linden
Court
St Nicholas
Q2) Did you attend a Microsoft Teams
parent/carer meeting?
[List of meeting times]
I didn't attend one of these meetings
Q3) How happy are you with our plans for
learning disability day services?
Very happy
Happy
Neither happy nor unhappy
Unhappy
Very unhappy
Q4) What do you like about our plans?
Q5) What are you worried about?
Q6) What could we do differently?
Q1) How happy are you with our plans for
learning disability day services?
Very happy
Happy
Neither happy nor unhappy
Unhappy
Very unhappy
Q2) What do you like about our plans?
Q3) What are you worried about?
Q4) What could we do differently?
We received 128 completed surveys. It should
be noted that the report from our advocacy provider suggests some
concerns about how well people understood the survey. Both reports
will be shared with the Lead Member and councillors through Members
Papers.
84 people said they were completing the survey
on behalf of someone else.
|
Day service name
|
Number
|
Percentage
|
|
Beeching Park
|
39
|
30%
|
|
Hookstead
|
29
|
23%
|
|
Linden Court
|
20
|
16%
|
|
St Nicholas
|
38
|
30%
|
|
Not Answered
|
2
|
2%
|
There were 125 comments for this question. We
have split the themes into topics.
Support bubbles:
·
They
like the support bubbles (94 people)
·
They
like them but don’t want them to be forever (5)
·
They
don’t like the support bubbles (4)
·
They
like them but want to able to move around between support bubbles
(3)
·
They
are not sure if they like them or not (1)
·
They
don’t like them but think others might (1)
Twilight
sessions:
·
They
like the twilight sessions (45 people)
·
They
haven’t been to these sessions (22)
·
They
hadn’t been to a session but didn’t like them
(16)
·
They
like the idea of them but haven’t attended (9)
·
They
don’t like them but think that others might (4)
·
They
are not sure if they like them or not (4)
·
They
didn’t like them (2)
·
They
liked them but thought that maybe they should not be kept
(1)
Community
sessions:
·
They
haven’t been to a community session (37 people)
·
They
like the community sessions (21)
·
They
like the idea of them but haven’t attended (16)
·
They
are not sure if they like them or not (9)
·
They
are not sure if they like them or not and they haven’t
attended any (7)
·
They
hadn’t been to a session but didn’t like them
(4)
·
They
didn’t like them (1)
Other topics:
·
The
plans help people stay together (25 people)
·
They
have the freedom to choose what to do and where (18)
·
They
feel the plans helped them to stay safe (16)
·
Praise for staff
members (12)
·
They
miss their friends (8)
·
They
miss having the freedom to choose what to do and where
(4)
There were 99 comments for this question. We
have split the themes into topics.
Support bubbles:
·
They
can’t see their friends (10 people)
·
They
aren’t worried about anything (8)
·
They
do not like support bubbles (2)
·
They
are not sure about them (3)
·
They
are confusing (1)
·
They
are too small (1)
Twilight
sessions:
·
They
are worried about the timings of the sessions (10
people)
·
They
are unwilling to take part in these sessions (8)
·
They
aren’t worried about anything (8)
·
They
are worried about the length of the sessions (3)
Community
sessions:
·
They
are unwilling to take part in these sessions (7 people)
·
They
aren’t worried about anything (4)
·
They
are worried about how busy they might get (3)
·
They
have mixed feelings about them (2)
·
They
are worried about how safe they are (1)
Choice of
activities:
·
They
miss walking around the building (4 people)
·
They
are concerned that an activity they like has stopped (3)
·
They
miss taking part in an activity away from the building
(2)
·
They
miss eating elsewhere (2)
·
The
impact of the weather (2)
·
They
miss meeting up with others (1)
·
Criticism of an
activity (1)
·
There
is not enough variety of activities (1)
Other topics:
·
They
are missing their friends (15 people)
·
They
are worried about staying safe from Covid-19 (6)
·
They
are worried about change of any sort (4)
·
They
are worried about noise and attention from others (3)
·
Missing contact
with others (3)
·
They
are worried about timing or an activity (2)
·
Transport is hard
to arrange (2)
·
They
are worried about transport (2)
·
They
are worried about the cost of transport (1)
·
Missing a named
person (1)
·
They
miss staff (1)
·
They
miss staff and need more of them (1)
There were 100 comments for this question.
·
They
mentioned a specific community activity they would like to take
part in (34 people)
·
They
mentioned a specific day services activity they would like to take
part in (27)
·
They
said that nothing needed to change (13)
·
They
suggested the support bubbles should increase in size so they could
see more friends (5)
·
They
said the use of the support bubbles should be decreased
(2)
·
Go
back to how things were before the pandemic (2)
·
Adjust continuous
session or contact lengths (2)
·
They
would like the opportunity to work (1)
·
They
wanted to minimise contact with some other individuals
(1)
·
Adjust the
session timings (1)
·
Offer
refreshments at the twilight session (1)
·
Have
gender-focused sessions (1)
·
Have
community sessions only with those in the same support bubble
(1)
We received 4 completed surveys.
|
Day service name
|
Number
|
|
Beeching Park
|
1
|
|
Hookstead
|
0
|
|
Linden Court
|
0
|
|
St Nicholas
|
3
|
|
Not Answered
|
0
|
One person attended the virtual meetings and
the rest said they did not.
Two people said they were ‘very
happy’ and two said they were ‘happy’ with our
plans.
There were 4 comments for this question.
·
They
like the sessions (3 people)
·
They
like the support bubbles (2)
·
The
model is Covid-safe (1)
·
They
are happy with the service for now (1)
·
The
person they care for gets less hours than before (1)
There were 4 comments for this question. All
the topics were only covered by one person.
·
Whether the
person they care for will get the hours lost back (1
person)
·
Nothing
(1)
·
Access to
transport as not getting fully at the moment (1)
·
COVID-19 but the
service is doing the right things (1)
·
There
being less opportunity to make friends (1)
·
Activities may
become routine (1)
·
May
become less comfortable with bigger groups if keep to small support
bubbles (1)
There were 3 comments for this question. All
the topics were only covered by one person.
·
The
services are doing a good job (1 person)
·
Provide weekly
feedback on what happened over the week
·
No
suggestions to make (1)
We received 2 completed surveys.
One person said they were ‘happy’
with our plans and the other said they were ‘neither happy
nor unhappy’.
There were 2 comments for this question. All
the topics were only covered by one person.
·
There
is more flexibility for clients that attend from their service
(1)
·
The
opportunities for community-based activities (1)
There was 1 comment for this question. The
person said they weren’t worried about anything.
There was 1 comment for this question. The
person suggested the twilight sessions run all week to provide more
flexibility for clients.
During stage one parents had the option of
attending a virtual meeting, speaking to us over the phone and
attending a drop-in to talk about the proposals. In total 21
parents/carers shared feedback with us during this stage.
The themes covered in the comments were:
·
Overall positive
comment about the service (15 people)
·
Positive comment
about the support bubbles (3)
·
Other
commitments make all/some session times impossible (3)
·
Positive about
the sessions but with certain scheduling preferences (2)
·
Positive comment
about the session timetable (1)
·
Positive about
there being three sessions during the day (1)
·
The
sessions don’t cover enough of the day (1)
·
The
person they care for seems to be receiving fewer sessions than
before (1)
Please note that the original survey included
easy read pictures.
What is your name?
If you had support
to fill in this form, please tick who helped?
Staff at
service
Advocate
Family
Carer
Q1) What day service
do you use?
Linden
Court
St
Nicholas
Beeching
Park
Hookstead
All sessions run for three hours at the
moment. There are sessions and in the morning, in the afternoon,
and twilight sessions.
Q2) Do you like that the sessions last for 3
hours?
Yes
No
Not sure
If you said no, why? Would you like them to
be longer or shorter?
Q3) The morning sessions start at 9am and end
at 12pm. Do you like these start and end times?
Yes
No
Not sure
If you said no, what would you like to be
different?
[Note: people could choose their preferred
start and end time.]
Start time:
9am
9.30am
10am
End time:
11.30am
12pm
12.30pm
Q4) The afternoon sessions start at 12.30pm
and end at 3.30pm. Do you like these start and end times?
Yes
No
Not sure
If you said no, what would you like to be
different?
Start time:
12.30pm
1pm
1.30pm
End time:
3pm
3.30pm
4pm
Q5) The twilight sessions start at 4pm and
end at 7pm. Do you like these start and end times?
Yes
No
Not sure
If you said no, what would you like to be
different?
Start time:
4pm
4.30pm
5pm
End time:
6pm
6.30pm
7pm
Q6) Have you taken part in any community
sessions?
Yes
No
Not sure
If you said no, what is stopping you from
taking part?
Q7) How could we make it easier for you to
take part in community sessions?
Q8) Would you be happy to pay a bit more
money for some community sessions?
Yes
No
Not sure
Q9) If you said yes, how much would you pay
for each session?
£1
£2
£3
£4
£5 More than
£5
For our twilight sessions we would like these
to include you seeing your friends more. We call these social
activities.
Q10) What sort of social activities would you
like to do in the twilight sessions?
Q11) How could we make it easier for you to
come to the twilight sessions?
Q12) Is there anything else you want to tell
us about your day service?
Q1) Which day service does your family
member, or the person you care for, attend?
Beeching
Park
Hookstead
Linden
Court
St Nicholas
The morning, afternoon and twilight sessions
all last for three hours and run from 9am-12pm; 12.30-3.30pm; and
4-7pm. We want to understand if we’ve got the balance right
with the sessions and they work for the majority of people. If we
do end up making changes to the session times and length this would
not affect the amount we charge per session.
Q2) What do you think of the current length
of the sessions?
They are about
right
They are too
long
They are too short
How long do you think the sessions should
be?
Q3) What is your preferred start and end time
for each of the sessions?
Morning start time:
9am
9.30am
10am
Morning end time:
11.30am
12pm
12.30pm
Afternoon start time:
12.30pm
1pm
1.30pm
Afternoon end time:
3pm
3.30pm
4pm
Twilight start time:
4pm
4.30pm
5pm
Twilight end time:
6pm
6.30pm
7pm
Please use the box below to add any
comments:
Transport to and from day services is now
arranged around the three sessions. We think this approach gives us
a more flexible offer and once social distancing is relaxed we
should be able to fit more people on the buses.
Q4) Has the transport service for the person
you care for started again, if it had to stop during the
pandemic?
Yes
No
The person I care for doesn’t get transport
If you said ‘no’, please tell us
more:
Community sessions are now starting in the
community, rather than people coming to the day service first. This
means that people have to arrange their own transport to the
activity. During the pandemic this has made it possible to meet
social distancing requirements on the transport and keep people
safe at the day service.
We are planning to keep running community
services like this, as it will allow us to maintain the small
bubbles at the day services. We are looking at transport options
for hard-to-reach community sessions, such as those that
aren’t on a bus route, as we know people have had problems
getting to some sessions.
Q5) Is the person you care for currently
taking part in community sessions?
Yes
No
Q6) Has the person you care for faced any
barriers to taking part in community sessions?
Yes
No
Q7) If you said yes to the previous question,
how can we make it easier for them to take part?
Community sessions sometimes include an extra
cost for taking part in addition to the person you care for’s
client contribution. We want to get the balance right and make sure
the sessions are affordable, but also interesting and fun.
Q8) How much are you, and the person you care
for, willing to spend on average per session for community
activities?
£1
£1.50 £2
£2.50 £3 £3.50 £4
plus Nothing
Q9) Which one-off or special activities would
you, and the person you care for, be willing to spend more on? For
example, a monthly trip to the pub for lunch or rock-climbing
classes.
People often tell us they want more
opportunities for social activities at the day services. And one of
people’s main worries in the feedback was not seeing their
friends. We think the twilight sessions are a good opportunity to
develop and improve our social offer.
Q10) What sort of social events do you think
we should offer at the twilight sessions?
Q11) Please use the box below to make any
further comments and suggestions about the service model and our
plans.
Q1) Are you completing the survey as someone
who works for:
East Sussex County
Council
A community partner
Another
provider
Other
If you ticked other please explain:
The morning, afternoon and twilight sessions
all last for three hours and run from 9am-12pm; 12.30-3.30pm; and
4-7pm. We want to understand if we’ve got the balance right
with the sessions and they work for the majority of people. If we
do end up making changes to the session times and length this would
not affect the amount we charge per session.
Q2) What do you think of the current length
of the sessions?
They are about
right
They are too
long
They are too short
Your comments:
Q3) How much do you agree or disagree that
the current start and end times for the sessions are about
right?
Strongly
agree
Agree
Neither agree nor
disagree
Disagree
Strongly disagree
If you disagreed, please tell us what you
think needs to change:
Transport to and from day services is now
arranged around the three sessions. We think this approach gives us
a more flexible offer and once social distancing is relaxed we
should be able to fit more people on the buses.
Q4) Do you have any comments, concerns or
suggestions about the plans for the transport service?
Community sessions are now starting in the
community, rather than people coming to the day service first. This
means that people have to arrange their own transport to the
activity. During the pandemic this has made it possible to meet
social distancing requirements on the transport and keep people
safe at the day service.
We are planning to keep running community
services like this, as it will allow us to maintain the small
bubbles at the day services. We are looking at transport options
for hard-to-reach community sessions, such as those that
aren’t on a bus route, as we know people have had problems
getting to some sessions.
Q5) What activities and outings would you
like to see offered at community sessions?
Q6) How can we make it easier for people to
take part in community sessions?
Q7) What barriers do people face to taking
part in community sessions?
People often tell us they want more
opportunities for social activities at the day services. And one of
people’s main worries in the feedback was not seeing their
friends. We think the twilight sessions are a good opportunity to
develop and improve our social offer.
Q8) What sort of social events do you think
we should offer at the twilight sessions?
Q9) Please use the box below to make any
further comments and suggestions about the service model and our
plans.
Two parent/carer surveys and one client survey
reached us after the closing date. They aren’t included in
the analysis here, but they will be shared with the Lead Member and
councillors through Members Papers.
We received 119 completed surveys. A small
number of people completed a survey at the day service and another
a survey at home. All are included below, as in some cases the
answers were different.
|
Who
|
Number
|
Percentage
|
|
Staff at service
|
45
|
38%
|
|
Advocate
|
11
|
9%
|
|
Family
|
32
|
27%
|
|
Carer
|
22
|
18%
|
|
Not answered
|
13
|
11%
|
|
Day service name
|
Number
|
Percentage
|
|
Beeching Park
|
24
|
20%
|
|
Hookstead
|
28
|
24%
|
|
Linden Court
|
21
|
18%
|
|
St Nicholas
|
44
|
37%
|
|
Not answered
|
2
|
2%
|
|
Yes
|
84
|
71%
|
|
No
|
12
|
10%
|
|
Not sure
|
13
|
11%
|
|
Not Answered
|
10
|
8%
|
There were 29
comments for this question.
·
Would
like to go for longer (10 people)
·
Would
like to go for shorter (6)
·
Positive about
sessions (3)
·
Mentioned
activity types (2)
·
Not
sure understood the question (2)
·
Yes,
but dependent on timely transport (2)
·
Misses seeing
friends (1)
·
Would
like later finish (1)
·
Will
return after second vaccine (1)
·
Ticked not sure:
added "shorter" (1)
·
Ticked not sure:
added happy for usual 6-hour routine (1)
·
Ticked yes:
"never get hang of it" (1)
If they answered no to whether they like the
current start/end times we asked what they would like to be
different. Due to the low numbers who answered this question the
chart shows whole numbers rather than percentages.
If they answered no to whether they like the
current start/end times we asked what they would like to be
different. Due to the low numbers who answered this question the
chart shows whole numbers rather than percentages.
If they answered no to whether they like the
current start/end times we asked what they would like to be
different. Due to the low numbers who answered this question the
chart shows whole numbers rather than percentages.
|
Yes
|
22
|
18%
|
|
No
|
70
|
59%
|
|
Not sure
|
16
|
13%
|
|
Not Answered
|
11
|
9%
|
There were 63
comments for this question.
·
COVID-19 (8
people)
·
Not
enough choice (7)
·
Transport
(6)
·
Comment on
twilight session and being unwilling to attend (4)
·
Not
in my routine (4)
·
Not
interested (4)
·
No
suggestion but positive comment (4)
·
No
but is happy as they are (3)
·
Would
like to attend them (3)
·
Prefers not to
leave day service building (3)
·
Venue
issues
(3)
·
Feeling anxious
(2)
·
Numbers in the
group (2)
·
Comment on
twilight session and being unable to attend (1)
·
Comment on
twilight session and wanting to try it (1)
·
Can't
go due to work (1)
·
Don't
like change (1)
·
Don't
like evening (1)
·
My
support staff's hours mean it can't be done (1)
·
Number of staff
(1)
·
Only
been to full day sessions so far (1)
·
Presence and
attention of people I don't know (1)
·
Ticked yes, but
reluctant to keep going after
lockdown
(1)
·
Went
but did not like it (1)
There were 44
comments for this question.
·
Improve transport
(15 people)
·
Greater choice of
activities (6)
·
Company of
trusted others (5)
·
No
suggestions but positive about going out (3)
·
Don't
know (2)
·
More
staff (2)
·
Need
suitable venue (2)
·
Not
too far to travel (1)
·
Activities at
certain times (1)
·
Address perceived
disability (1)
·
Fewer
people (1)
·
Make
clear what is on offer (1)
·
No
need as happy with them (1)
·
Offer
refreshment (1)
·
Provision of
equipment (1)
·
Prepared to pay
more for certain things (1)
|
Yes
|
48
|
40%
|
|
No
|
21
|
18%
|
|
Not sure
|
22
|
18%
|
|
Not Answered
|
28
|
24%
|
There were 83 comments for this question.
·
Sports and games
(24 people)
·
Films
and entertainment (21)
·
Taking part in
performance (19)
·
Refreshments
(18)
·
Cooking
(11)
·
Arts
and crafts (9)
·
Being
with friends (7)
·
Exercise and
nature (5)
·
Anything social
(3)
·
Like
them as they are now (2)
·
None,
as too tired (2)
·
Technology
(1)
·
Trips
out (1)
There were 52 comments for this question.
·
Transport (21
people)
·
Don't
want to do them (14)
·
No
need as no issues (8)
·
Transport -
specifically by certain
people
(5)
·
Certain times
preferred (2)
·
Don't
know (2)
·
Can't
do them due to parents'/carers' commitments (1)
·
Difficult as
medication required at that time (1)
·
Don't
want to do them - dark and away from home (1)
·
Have
them nearer home (1)
·
Larger sessions
(1)
·
Spend
time with particular person/persons (1)
·
Stay
longer(1)
There were 73 comments for this question.
·
Positive comment
about their day service (15 people)
·
Day
sessions: positive (14)
·
Activities:
greater range (6)
·
Like
seeing friends (5)
·
Would
like to see friends again (5)
·
Comment about
difficulties in explaining things in the survey to the client
(4)
·
Support bubbles
too restricting (3)
·
Neutral comment
on the service and how it is run (3)
·
Would
like return to pre-COVID-19 service (3)
·
Activities they
like (2)
·
Positive comment
about staff (2)
·
Would
like to try the twilight sessions (2)
·
Would
like better equipment/technology (2)
·
Would
like to go out (2)
·
Would
like to use service more often (2)
·
Would
like to use transport again (2)
·
Unsure about
community sessions (1)
·
Unsure about
twilight sessions (1)
·
Activities: do
not like some of them (1)
·
Would
like to try community sessions (1)
·
Likes
to give feedback (1)
·
Happy
to pay more for appropriate services (1)
·
Like
accommodation/facilities (1)
·
Positive comment
about the support bubbles (1)
·
Include
refreshments at twilight sessions (1)
·
Twilight sessions
take place too late (1)
·
Twilight session
is inconvenient (1)
·
Question about
future timings of twilight sessions (1)
·
Would
like explanation of why they now have fewer sessions (1)
·
Would
like to see more staff (1)
We received 68 completed surveys. Results are
provided in whole numbers rather than percentages for clarity due
to the response rate.
|
Day service name
|
Number
|
|
Beeching Park
|
25
|
|
Hookstead
|
14
|
|
Linden Court
|
13
|
|
St Nicholas
|
16
|
|
About right
|
61
|
|
Too long
|
0
|
|
Too short
|
6
|
|
Not Answered
|
1
|
There were 10
comments for this question.
·
They
would like them to be longer and specified the number of hours (4
people)
·
Comment that it
now works out as shorter time than before (1)
·
Length ok but
adding two sessions together has been good (1)
·
Length ok but
could be longer (1)
·
They
would like it to be longer due to other commitments (1)
·
They
would be like it to be longer in the day and not have any twilight
sessions (1)
·
They
specified their time preferences for sessions (1)
There were 27
comments for this question.
·
Twilight –
person they care for does not want to attend (8)
·
Twilight –
not used as other commitments prevent this (3)
·
Morning –
this is dependent on arrival time following transport
(3)
·
General comment
that they are happy with sessions (3)
·
General comment
on need for improvements (e.g., refreshments) (1)
·
Longer day
preferred and for separate sessions to be longer (1)
·
Longer day
preferred as then no wait between sessions (1)
·
Longer day
preferred as transport easier/cheaper (1)
·
Longer day
preferred due to other commitments (1)
·
Morning –
specified different preferred times (1)
·
Twilight –
happy to stay after day service (1)
·
Twilight –
not used as too tired (1)
·
Twilight –
not yet used (1)
·
Twilight –
only possible if transport provided (1)
·
Twilight –
specified different preferred times (1)
·
Twilight –
would like to try (1)
|
Yes
|
20
|
|
No
|
10
|
|
The person they care
for doesn’t get transport
|
36
|
|
Not Answered
|
2
|
There were 21
comments for this question.
·
Transport offer
currently limited (5 people)
·
Cost
(3)
·
Not
currently attending (3)
·
Doesn't use
transport – takes taxi (3)
·
Ticked yes:
transport unchanged (2)
·
Doesn't use
transport – takes public transport instead (1)
·
Doesn't use
transport – walks (1)
·
Doesn't use
transport all the time (1)
·
Insufficient
carers per client on the bus (1)
·
Reluctant to
drive in dark (1)
·
Social distancing
issues due to shared accommodation (1)
·
Staffing issues
can prevent transport availability (1)
We asked whether the person they care for is
currently taking part in community sessions.
|
Yes
|
6
|
|
No
|
59
|
|
Not Answered
|
3
|
We asked whether the person they care has
faced any barriers.
|
Yes
|
12
|
|
No
|
41
|
|
Not Answered
|
15
|
There were 21 comments for this question
·
Improve transport
(7 people)
·
No
suggestion, but comment about client routine and transport
arrangements (2)
·
COVID-19 risk
reducing (2)
·
No
suggestion, but opportunity to go out welcomed (2)
·
No
suggestions – sessions not been offered (2)
·
Provide more
details on what community sessions are available (2)
·
Ensure vetting of
those providing community sessions (1)
·
Increase
staff
(1)
We asked people how much they are willing to
spend on average for community sessions.
We asked people which community activities
they would be willing to spend more on.
There were 49 comments for this question.
·
Pub/refreshment
trip (32 people)
·
Nature-related
activity (15)
·
Games/sports/pastimes
(13)
·
Active
entertainment/disco (5)
·
Unspecified trips
out (5)
·
Rock
climbing (4)
·
Films
and entertainment (3)
·
Cooking
(2)
·
Artistic pursuits
(1)
·
Comment on
insufficient staff numbers (1)
·
Live
performance (1)
·
Shopping
(1)
We asked what sort of social events we should
offer at the twilight sessions.
There were 44 comments for this question.
·
Films
and entertainment (13 people)
·
Sports and games
(12)
·
Performances
(11)
·
Refreshments
(10)
·
Active
entertainment/disco (5)
·
Nature/exercise
(5)
·
No
suggestions but unwilling to go to these sessions (5)
·
Pub/refreshment
trip (5)
·
Cooking
(4)
·
No
suggestions – has not attended (2)
·
No
suggestions but is happy with session (2)
·
Arts
(1)
·
Friends/social
(1)
·
No
suggestion – should be client-led (1)
·
Rock
climbing (1)
There were 28 comments for this question.
·
Positive comment
about the service (10 people)
·
Change of routine
can be difficult for some clients (3)
·
Increase
flexibility in times and days attending (3)
·
Resume specific
refreshment-related activity (3)
·
Resume trips out
(3)
·
Twilight is only
possible if transport provided (3)
·
Support bubbles
too restricting and they see fewer friends (2)
·
Additional
daytime clubs with focus on certain activities (2)
·
Positive comment
about support bubbles (1)
·
Support bubbles
being permanent could negatively affect day service (1)
·
Comment about
difficulties with gathering clients' views (1)
·
Comment about
seeing worker (1)
·
Concern regarding
safety of client depending on who delivers session (1)
·
Positive comment
about staff (1)
·
Suggestion to
combine activities (1)
·
Suggestion to
have evening additional clubs with focus on certain activities
(1)
·
Suggestion to
offer transport between activities (1)
·
Suggestion to be
prompt for session times (1)
·
Does
not want to attend twilight session (1)
We received 8 completed surveys. Everyone who
responded works for East Sussex County Council.
|
About right
|
6
|
|
Too long
|
0
|
|
Too short
|
1
|
|
Not Answered
|
1
|
There were two
comments about session length. All the topics were only covered by
one person.
·
About
right and sufficient for individual focus (1)
·
Too
short for community sessions as takes time to organise groups and
transport (1)
|
Strongly agree
|
2
|
|
Agree
|
4
|
|
Neither agree nor
disagree
|
2
|
|
Disagree
|
0
|
|
Strongly disagree
|
0
|
There were no
comments for this question.
There were 5 comments
for this question.
·
Make
available to people from supported living/wider spectrum (2
people)
·
Positive that
transport runs for all 3 sessions (1)
·
Suggestion about
transport to and from respite (1)
·
Taxi
costs can mount if using many times (1)
·
Transport support
is a help to working parents (1)
There were 6 comments for this question.
·
It
should be client-led as far as possible (2 people)
·
Films
and entertainment (2)
·
Activities
involving refreshments (2)
·
Anything
involving interaction with friends (1)
·
Anything that
build confidence/independence (1)
·
Nature-related
(1)
·
Shopping
(1)
·
Sports/exercise
(1)
There were 7 comments for this question.
·
Improve transport
(3 people)
·
Accessible
activities (2)
·
Be
client-led (1)
·
Buddy
up clients to share journeys (1)
·
Large
number of people taking part (1)
·
Minimise cost
(1)
·
Repeated
activities/visits to the same place (1)
There were 6 comments for this question.
·
Transport to and
from sessions (5 people)
·
The
cost of sessions (4 people)
·
Low
confidence (1)
·
Perceptions of
members of the public (1)
·
Physical ability
(1)
·
Rurality
(1)
·
Accessibility of
buildings/facilities (1)
·
Weather
(1)
There were 6 comments for this question.
·
Parties and
sociable get-togethers (4 people)
·
Games
and sports (3)
·
Nature-related
(2)
·
Refreshments
(2)
·
Anything
involving interaction with other members of the public
(1)
·
Artistic pursuits
(1)
·
Film/entertainment
nights (1)
·
Outside visitors
to entertain (1)
·
Protected
characteristics to be considered (1)
There were 4 comments for this question.
·
Positive comment
about community sessions (2 people)
·
Positive about
the opportunities to interact (2)
·
Positive comment
about the support bubbles (1)
·
Positive comment
about the twilight sessions (1)
·
Positive about
using service again (1)
One of the day services also had discussions
about the proposals in the support bubbles.
Discussions with first two support bubbles
were held on 22 July and with the third support bubble on 5 August.
Staff at the service asked the questions and recorded the
answers.
Session length and times:
·
Thumbs
up.
·
Just
right.
·
Too
long too late 7pm.
·
I
like it this way.
·
Nodded
yeah.
·
Not
many people in the room come in at 9am!
·
Apart
from one client, all of the clients attended Twilight and were fine
with this and times.
Community sessions:
·
Yes
·
No,
I’d rather stay here.
·
No.
·
Yeah
– need a wheelchair access and facilities.
Paying for community sessions:
·
I
don’t know.
·
Yeah.
How much they would pay:
·
People appeared
unsure about this.
Social activities they would like at twilight
sessions:
·
film
night,
·
music,
·
wii
games,
·
dancing,
·
disco,
·
games,
·
walk,
and
·
more
activities around the building and mix with other
people.
Session length:
·
Just
right.
·
Right. Just
Thursday.
·
Too
long.
·
Too
long.
9am – 12pm:
·
Yes
9am
·
9.30am
·
9am
·
9am
12.30pm – 3.30pm:
·
Keep
it as at 12.30pm.
·
3.30pm.
·
What
time would you like to go home? 2pm.
·
Stick
with 3.30pm.
4pm – 7pm:
·
I
don’t do evenings. I stay at home.
·
Yes,
I do (like a 4pm start).
·
No,
I’d say no.
No clients attended Community Sessions:
·
No
clients attended the community sessions.
·
I
live far away now. My lane is narrow.
·
Not
really sure.
·
I
like to do my own thing.
·
Tried, I
didn’t like it too long, (tired).
Paying for community session:
·
It
would depend what it is.
·
Not
sure, I find it too much.
·
I
don’t want to do that.
·
Probably.
Social activities they would like at twilight
sessions:
·
I
can’t do evenings.
·
No to
evenings.
·
Quiz,
Bingo, Cooking, Games.
Session length:
·
Just
right.
·
Too
long.
·
Too
long.
·
The
same it’s alright.
·
Not
sure.
9am – 12pm:
·
A
different time – 9.30.
·
No.
I don’t do mornings.
·
I
can’t get up.
·
Nod
of head.
·
Yeah.
·
Yes,
it is.
·
9.30.
12.30pm – 3.30pm:
·
Good
·
Yeah
·
Yep
·
No
– 12 noon
·
I am
in at 12:15
·
It’s fine to me
·
Nod
of the head
·
3:30
- Yep
4pm – 7pm:
·
I
love the twilight
·
4pm
is good
·
Yeah, it’s good
·
Thumbs up
·
Another thumbs up
·
2 x
don’t do twilights
Community
sessions:
·
Discussed Community sessions and had few
responses
·
Discussed cost of Community sessions but no
responses
·
Walk.
·
Bowling - yeah, yeah.
Social activities they would like at twilight
sessions:
·
supper Club – Food and
drink,
·
water fight,
·
play
on the Wii,
·
table tennis,
·
quiz,
·
music,
·
boccia,
·
dancing,
·
bowling,
·
bingo,
·
cricket,
·
variety,
·
bowls/Bowling,
·
lots
of dancing,
·
pub
evening,
·
like
Rock and Roll,
·
movie night,
·
exercising,
·
fun
and enjoyable, and
·
relaxed fun.
